By the time I was ready to post it, the session had expired and I was unable to. I was actually entirely expecting this to happen, and waiting to jump on it and call them on one last failure.
To Blockbuster: When I can predict how you will screw up, your problems are a lot worse than you are capable of understanding. It is widely expected that you will go under in the next few years, lock stock, and I will be right there cheering when you do.
To anybody else thinking about using this service, I'm not saying don't. I'm saying, be prepared to look forward to seeing films you have asked for that they will never deliver.
Here is my cancellation feedback:
One of two things have happened recently:
1. You have ignored my complaints - this would obviously be inexcusable.
2. Your help system doesn't work properly. Each question listed lets me send you a message. You have previously ignored (said you never received - not my problem) messages I sent to you relating to the question along the lines of "Where are my Discs", but eventually responded to a "How do I Cancel" related message. My two most recent complaints were again posted related to the former question. If you didn't get them, you have only yourself to blame for maintaining your system so poorly as to allow customer service to be this severely degraded.
I was VERY clear about my intention to cancel in response to my recent complaints, centered on having a list of what I consider enough titles alongside your inability to send me any of them.
Ironically after admittedly bleeding you a little dry early on I have lately become the kind of customer you'd probably like to retain, unable to manage watching as many films as I previously have, but still liking the option to do so as and when I please. Unfortunately you have an issue you are unwilling to even acknowledge much less resolve whereby certain titles you seemingly have zero copies of are listed in your catalogue. If you're curious which, look at the 10 or more items left in my list.
Over the 2+ years I can't say it's been an entirely bad experience, but in the 4-5 times i've needed to contact you, usually on this same issue, the experience has ALWAYS been awful. This is the main reason I am cancelling, and you have most certainly lost a customer that you would have otherwise retained to one of your competitors.
I will be taking my own payment holiday for a while and then I'll have a look at Amazon, which I was yesterday surprised to learn has a much larger market share in this space than you do, even before buying what I'd think would be the third best known competitor over the last few days.
I didn't manage to put a very good cap on it as I ran out of characters and didn't really want to remove anything i'd already said.
Anyway, thats £15 a month to re-purpose for a while until such a time as I once again find myself nodding along to people discussing films. Whatever I do, Blockbuster won't see another penny. To illustrate i'm true to my word, please note that I haven't been inside PC World since that Nokia N800 fiasco last year. Then again who am I kidding. Why would I ever have gone near that place anyway? Blockbuster - same applies. Huge goodbye fuck you.
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