Almost a good customer service experience. Almost the first in a really long time. After every utility fucking up during my move I actually believed I might be having a good... not just good, but feel good customer service experience with an online fitness equipment store called Sweatband Fitness. Everything they have said and done has been perfect. Unfortunately they must take full responsibility from the moment I engage them until the moment I have the goods and even beyond, and so they have now failed me dismally.
Unfortunately, companies such as Sweatband Fitness make bad courier decisions like TNT which apparently can't find my address. My address is a house on a public street in Leicester. There is simply no sound explanation for failing to find it. Why no call? They don't give their drivers phones. No explanation as to why; they just don't. Probably a moronic nod to the safety brigade.
So, if anybody from Sweatband is reading this: My order has exited the free next day delivery phase and entered the pick up from local depot 8pm at the earliest phase. I've had an unproductive day working from home that my employer would have every reason to dock me for half of. I have no idea whether the item will fit in my car when I go to get it. What can you do about it? Not much now. Even if you personally deliver the thing tomorrow I won't be home to receive it.
When are these companies going to realise that these deliveries to people working day jobs are one shot deals to be carefully arranged? Once they go wrong, it's damage thereafter, for the recipient, for the sender, and for the cocksucking couriers who without question are the worst player in this production.
The anger this crap instils in me and others like me is huge. Do companies like Sweatband and now any other company that openly admits to using TNT care that I simply won't be a repeat customer? You'd think so, but where's the evidence?
To summarise: TNT - stay away at all costs from now on. Sweatband - misguided. Avoid unless they change courier.
To quote Stan Smith, what's so hard about doing it flawlessly first time?
EDIT: So, how did it all end? I drove to TNT at just after 8pm. The two guys that helped me at that time couldn't have done anything better, but on asking for a better explanation of the earlier problems I learnt that the reason they couldn't find my street was because they loaded my package on to the wrong truck, a truck not serving my area at all. In other words, an even bigger screw up.
The cross trainer package was impossibly heavy and if not for the help of my willing neighbour I simply wouldn't have got it up my two staircases. I'm pretty certain that had the thing been delivered, the delivery guy would have happily carried it up the stairs with me. No question, I lost hours yesterday, but i'm past it now. I might write a note to Sweatband if I get a chance, see if I can convince them to drop TNT. What I said earlier still stands regarding repeat custom.
The cross trainer is great incidentally. This might actually be the one piece of equipment that improves my general fitness level. It's readings also inform me that whilst i'm not very fit, i'm not anything like as unfit as the machine measures. It didn't occur to me that my arms would get such a work out, but I think I feel more there than in my legs. Most of it I feel in my arse cheeks, which I suppose makes sense. The only negative is a knocking sound on the right side with each revolution when my foot is in a certain position, but I expect i'll figure out how to fix that once I figure out where it comes from.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment